Frequently Asked Questions

Q - I notice there is a £10.00 surcharge per order for Scottish Highlands & Islands, do I still have to pay this fee for "free delivery" items?

A - Unfortunately you still need to pay this surcharge for "free delivery" items.

Q - I notice there is a £10.00 surcharge per order for Northern Ireland, Isle of Man, Isle of Scilly, do I still have to pay this fee for "free delivery" items?

A - Unfortunately you still need to pay this surcharge for "free delivery" items.

Q - I notice there is a £20.00 surcharge per order for Channel Island & Republic of Ireland, do I still have to pay this fee for "free delivery" items?

A - Unfortunately you still need to pay this surcharge for "free delivery" items.

Q - Can I have my item delivered to my work or any other address?

A - We can only deliver goods to the registered credit or debit card holders address or address registered with PayPal and no other address.

Q - How quickly do my items take to arrive if I choose to have standard delivery?

A - We try to dispatch all goods out within 3 working days (usually within 24 hours not including Sat, Sun & public holidays). We will dispatch all goods out on a next day delivery service. Please take a look at our Delivery & Returns page for full details.

Q - Can you advise me a delivery date & time?

A - We are unable to advise exact delivery date or time due to the fact that we use a 3rd party courier service to deliver the goods. If you have chosen to upgrade your delivery to "Guaranteed Next Day Delivery" or "Saturday Delivery" they should arrive as scheduled.

Q - Can I collect my items?

A - Unfortunately all items sold through our website are available for delivery only, please do not email or telephone us to arrange collection.

Q - Do you have a showroom?

A - Unfortunately Taps UK is a internet based retailer, we do not have a showroom.

Q - Is the picture and description illustrated exactly what I will receive?

A - We aim to provide our customers with accurate goods of the images used. However, please note occasionally very minor differences may occur due to our supplier.

Q - What payment methods do you accept?

A - We accept payment via credit/debit card through our website or we also accept PayPal which is also integrated with our checkout system. We do not accept cheques, postal orders or bank transfers.

Q - Can I pay over the phone with a credit/debit card?

A - Yes. Please call 01527 880521 Monday to Friday 10am to 5pm. Please ensure that you have full details to quote. Please note we can only deliver to the registered card holders address. (only available for UK customers)

Q - Are the goods sold with a guarantee?

A - Yes. All goods we sell are backed by our 14 days money back guarantee, 30 Days exchange guarantee, with a minimum of 6 month product guarantee unless stated longer. Most items also carry a manufacturer?s guarantee as advertised. This does not affect your statutory rights in anyway.